FAQ

Type in the keywords in the search bar above to quickly find your question(s).

[Shipping] When is my order shipped?

[Shipping] When will I receive my order?

[Shipping] How much does shipping cost?

[Shipping] Do you ship to my country?

[Shipping] How can I track my orders?

[Payments] What forms of payment do you accept?

[Order Details / Status] How do I cancel or change my order?

[Order Details / Status] Why have I only received part of my order?

[Returns and Refunds] What is the return policy?

[Returns and Refunds] What do I do if I never received my order?

[Returns and Refunds] What do I do if I received a defective order?

[Returns and Refunds] Where is my refund?

[Other] I've received a coupon code in the newsletter, where/how do I use it?

[Other] How do I contact your company if my question isn’t answered here?