FAQ

We usually ship within 2-5 business days of the order being placed.

In general, your order may take about 15–40 business days to arrive from the date of shipment.

We are currently offering $5 flat-rate shipping for all items and FREE SHIPPING for orders $50 and over.

Currently we are only shipping to US based customers. We ship to most of the US except for the following places / address:

• American Samoa
• Micronesia
• Puerto Rico
• Military bases (Americas, Europe, Pacific)

For the rest of the world, stay tuned, as we are looking to ship internationally in the near future.

We will send you an email with the tracking information once your order has shipped.

If you have not received your tracking info after 6 business days, please contact us at support@ypnty.com.

We accept secure payments via Credit Cards, Debit Cards & PayPal.

You may select any of the following as your preferred payment method at checkout:

• Visa
• Mastercard
• American Express
• JCB
• Discover
• Diners Club
• Elo
• Apple Pay
• Shop Pay
• Google Pay

Please be aware that your order cannot be changed or cancelled once the payment has been processed.

If you wish to change or cancel your order, please contact us at support@ypnty.com as soon as possible, so that we can make changes in time.

Rest assured, the rest of your order is on its way.

Since some of our products are store in different warehouses, this means that sometimes it's more convenient for us to ship the items out individually, as opposed to grouping them together and ship it all at once.

To get an idea of where the rest of your order is, please check all the tracking numbers you've received for your current order.

Your 100% satisfaction is important to us. We have a 15-day refund policy, this means you have 15 days after receiving your item to request a return or refund.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

For more detailed info, please check out our Refund Policy.

If your order is taking longer than it should to arrive, please first check your shipping confirmation to see if you have entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct and the order hasn’t arrived after 40 business days, you may choose to continue to wait for the order, or request for a refund.

For more refund information, please check out our Refund Policy.

Even though it is rare, in the event that you've received a defective item, you may opt for a refund or have the defective item to be resend to you. 

Please contact us at support@ypnty.com should you run into any problem with your order.

If you haven’t received a refund yet, please:

• Check your bank account again.
• Contact your bank or credit card company, there is often some processing time before your refund is officially posted.

If you’ve done all of the above and you still have not received your refund yet, please contact us at support@ypnty.com.

You can apply the coupon code on the checkout page. Please keep in mind that coupon codes aren’t stackable, this means only one coupon code can be applied per order.

If you have questions that aren’t covered in this FAQ, please email us at: info@ypnty.com.